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4 Things To Remember When Choosing An Internet Service Provider
It can be disastrous to choose the wrong internet service provider or ISP. So to make sure that you’re only making the right choice, there are a number of factors that have to be taken into consideration from the uptime, capacity, equipment, field response and the likes.
When currently in the process of selecting an ISP, you must not just solely base your decision on familiarity or price. Given the fact that there are great number of internet service providers nowadays, it can be quite empting to go with the one that offers the cheapest option. Yes it is true that going on this route can help you save money initially but doing so can make you to wind up paying more bills or dealing with more headaches in the long run.
Following are essential factors that must be taken into account when you are seeking ISPs.
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Number 1. Uptime commitments – among the various promises that ISPs make, none is worth anything if ever the ISP has failed to meet their uptime commitment. As much as possible, seek for service level agreements that are providing measurable and real targets for uptime and not just depend on 99% operational guarantees.
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Number 2. Speed – there are many customers who have the tendency to rate an internet service provider mainly on the downstream speed they are advertising. While many of the ISPs are promoting 5mbps or faster to businesses, these claims have to be tested first. Marketing claims are sometimes excessive and if they fail to meet it, they have lots of excuses to conceal their flaws.
Having said that, prior to making an order, you have to do inquiries on the services are used by other clients, what are the things they are experiencing and the likes in order to know how strong the ISPs downstream speeds are.
Number 3. Technical or customer support – you must be aware of the fact that even for the best connections, it is inevitable for them to experience problems and chances are, you have questions or concerns you want answers. When things go wrong, you must know how fast their technical or customer support team can respond to your concerns or queries.
Number 4. Responsive field service – if you are experiencing outages or any other related problems with your internet, how easy or convenient it is to get support? If failure occurs as a result of lightning strikes, wiring gone bad, failed modems which are the most common, how fast does the ISP commit in resolving these outages?
Make sure to take these things into account when choosing an internet service provider to be certain that you’re with the right company to provide internet connectivity to your needs.